Effective date: August 31 2026

How to cancel

Email hello@juliedavidson.com.au or use any cancellation option made available in your member account. We aim to confirm your cancellation within two business days. A request is treated as received when it reaches our email system or account system.

Monthly memberships

Monthly memberships have an initial six-month minimum commitment. If you cancel during that period, the remaining payments normally continue and cancellation takes effect after the sixth payment. After month six, cancellation stops the next monthly payment if received before it is processed. Access continues until the end of the current paid period.

Annual memberships

Annual memberships are paid upfront for 12 months and renew automatically. You may cancel renewal at any time before it is processed. We send an advance reminder. Cancellation stops the next annual payment, and access continues until the end of the current prepaid year.

Change of mind and non-use

We do not provide a voluntary cooling-off period. We do not ordinarily provide refunds because you change your mind, do not attend, do not use resources, overlook a renewal reminder or decide the membership is no longer suitable. Annual fees are not ordinarily refunded pro rata following change-of-mind cancellation.

Medical release

A monthly member may request release from the remaining six-month commitment if serious illness or a material deterioration in health makes continued participation inappropriate. A brief medical certificate may be required, without detailed diagnosis. If approved, future monthly payments stop after the current paid period.

Consumer guarantees

This policy does not exclude rights under the Australian Consumer Law. If the service has a major failure, you may be entitled to cancel and receive a refund for the unused portion or obtain another remedy. For a minor problem, we may first have an opportunity to remedy it within a reasonable time.

Failed payments and mistaken charges

Contact us promptly if you believe a payment was duplicated or processed after an effective cancellation. We will investigate and correct an error. A failed payment may lead to reasonable retries and temporary suspension while the payment method is updated.